Returns

In the unlikely event that you are unhappy with your purchase we will refund the purchase price in full. Simply return the shirt within 30 days of receipt to the address below, in the same condition as it was received.

Please include the following information in your return package:

  • your name
  • your email address
  • your order number.

We recommend you obtain proof of posting as we cannot be held responsible for items lost in the post.

Returns address:

Grandturzel Farm
Fontridge Lane
Etchingham
East Sussex TN19 7DE
UK

Exchanges

Should you wish to exchange your shirt for another in our range, or for a different size, please follow the Returns procedure above, but make sure to also specify the style name and SKU number, and the size you would like in exchange; we will dispatch it promptly following receipt of the returned shirt.

Please note: our Hawaiian Shirts come in USA sizes, which tend to be more generously cut than the same label size in the UK. To save yourself the time and trouble of exchanging an over-large shirt please check the sizing guide here (also available on each product page). If in any doubt, we recommend you order the smaller size.

Customer Feedback

Wow!! Ordered the shirt on Wednesday lunchtime, and delivered the following day before lunch!! It has already been ‘shown off’ in my local. Thanks for the brilliant service.

Stephen Bentham

I have to say I’m absolutely delighted with the shirt, the quality and fit are fantastic. I’ve ordered 4 more shirts from you ready for the summer. Thank you.

Mark Ealey

Exemplary service. Always stock a fantastic range of cotton Hawaiian shirts, but on this occasion I ordered a size too small by mistake; the team were very accommodating and sorted a straight swap out. Their shirts wear well and are a fantastic quality – thank you!

Trustpilot Review

We want to say thank you! Thank you that such a shop in Europe exists, your service and your shirts are awesome. The quality of your shirts is great and the colours are exactly as pictured. We are very happy. Greetings from Germany

K & M Fels

Thank you very much for your excellent customer service earlier. I am genuinely impressed and it’s restored my faith in eCommerce (for today)

Andrew Davies

Completely “bowled over” by your amazingly impressive service (received within 24 hours of ordering) and the quality and beauty of your Hawaiian Shirts!! My husband is delighted – and he can’t wait to wear them.

Bev Smith

I am very pleased with my new shirts. These are authentic, hawaiian-made shirts — the real deal. The delivery to Germany was faster than expected. Thank you for bringing some of the Tiki culture to Europe.

Paul Eschenfelder

Your shirts are first class and similar to ones I purchased in Honolulu over thirty years ago. Keep up the good work guys I will be back for more.

Peter Robinson

Really fast service and good quality. I had to return two shirts as I ordered too big they replaced them by the next day. How good a service is that 👍 Will use again for sure.

Keith Baker

Bought from here around last year love the shirts and I’m thankful there’s a online store that sells pure Hawaiian shirts I’ll definitely be buying more soon.

Rob on Trustpilot

Their high quality and comfortable shirts bring much needed summer spirit to cloudy England. I am extremely happy with the amazing product and superb service. Big thank you to everyone at Hawaiian Shirt Shop.

Luke Stanley

Brilliant service!

Fiona Ballantyne

Thank you Team Hawaiian Shirt! You are such a great customer service minded company. It is nice to be treated well as a customer.

Sureka Dullay

Shirts received today, love them. May order a few more. Many thanks.

Alan Mackie

The quality is superb — very pleasantly surprised! These might be the nicest Hawaiian shirts I’ve ever seen.

Richard Emerson

Guys thank you for the quick exchange, I’m so pleased with the shirt and the service. You put the big companies to shame! Great work and service

Amarprit Singh

I couldn’t decide on the Blue Hibiscus or Red Hawaii, so I ordered both which as promised arrived today. Great shirts not disappointed, and great service, highly recommend the Hawaiian Shirt Shop. Well done all.

Andrew Uren

First rate shirts and very fine service. Job done. Many Thanks. Keep up the good work.

P.S.

After almost a year and a half of Shielding/Lockdown/Self Isolation, I cannot convey to you just how happy it makes me feel to be wearing one of your Hawaiian shirts. It is like sticking two fingers up to the continuing Covid situation, and feeling free again!

Dave Tripp

I received the two shirts yesterday. Best quality, as usual! I really love them. Payment terms and additional taxes are transparent. Well done! Thank you very much again for your professional business!

Marc Meierhoefer, Germany

What an excellent service and an absolutely brilliant shirt I have received from the Hawaiian Shirt Shop. Efficient, professional and an expert when it came to advice on sizes/stock etc. I will be definitely ordering again from this company.

John Olive

The shirts are fabulous. Not only is the cotton light, the stitching exceptional but the shirt fits me like a glove and I am a difficult shape. The designs and the colours are better in daylight than in the PC image that compelled me to purchase.

Alan Murphy

I have just bought my fifth of their excellent quality made in Hawaii shirts. When they have a sale on you can pick up a real bargain. Great company.

Trevor on Trustpilot

Very quick delivery and the quality was really good. Very happy. A little pricey but it lived up to it.

Adam on Trustpilot

Great choice of shirts, quick delivery, will use again in future.

Elliott on Trustpilot

A big “Mahalo!” for my excellent ‘Tiki Room’ shirt. It is absolutely stunning … it has a real 1950s/1960s feel about it – I love it!  As usual, it came the next day which is fantastic! Great service from you again.

Paul Matthews

… a UK-based on line shop, selling top quality items, fairly priced and delivered promptly. The website is easy to use and to navigate. They have everything to recommend them – an object lesson in how to sell on line.

Bill Munro on Trustpilot

Just bought my second shirt from them. Superb quality and free next day delivery. Brilliant.

Trevor on Trustpilot

My Hawaiian Shirt has just arrived. I’m well pleased with the quality, price and service provided by HSS! Thank you Simon and staff!

Paul Owen

Just wanted to say a big thank you for the shirt I bought for my husband. A perfect fit, great design, good quality fabric and stitching. Worth every penny!

Christina Booer

All is well in my Aloha shirt collection. Thanks for your first rate service and very nice apparel. I wish you further success.

P.K.S.

Just got my new shirt, love it love it love it ! Amazing service and top quality item, worth the money ! Will order another one soon !

Edmund M.

I am so glad I went looking for this company, authentic designs, cut and material, well priced with superb service. These shirts are the REAL DEAL, delivered by return of post. Mahalo.

Simon Caddick

Great service. I returned a shirt due to a minor issue and the shop sent a replacement super fast at no cost. They are also speedy and courteous when replying to email queries. Shirts are genuine 100% cotton (mine was – they also do rayon) Hawaiian shirts made in Honolulu, Hawaii. I recommend this seller and I will be shopping again

Nicholas on Trustpilot

I would like to thank you for your extremely efficient customer service. I will definitely be shopping here again and would recommend the Hawaiian Shirt Shop.

G. Zaris

The place for Hawaiian shirts. A great selection of vibrant shirts in both rayon and cotton. Good sizing info for each item. Shirts are great quality and priced very reasonably. Finally, great turnaround on my order. Recommended.

Mr Warren on Trustpilot
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