Returns & Exchanges

Returns

In the unlikely event that you are unhappy with your purchase we will refund the purchase price in full. Simply return the shirt within 14 days of receipt to the address below, in the same condition as it was received.

Please include the following information in your return package:

  • your name
  • your email address
  • your order number.

We recommend you obtain proof of posting as we cannot be held responsible for items lost in the post.

Returns address:

Grandturzel Farm
Fontridge Lane
Etchingham
East Sussex TN19 7DE

Exchanges

Should you wish to exchange your shirt for another in our range, please follow the Returns procedure above, but make sure to also specify the style name and number and the size you would like; we will dispatch it promptly following receipt of the returned shirt.

Please note: our Hawaiian Shirts come in USA sizes, which tend to be more generously cut than the same label size in the UK. To save yourself the time and trouble of exchanging an over-large shirt please check the sizing guide here (also available on each product page). If in any doubt, we recommend you order the smaller size.

Customer feedback

"Just wanted to say that my shirt arrived this morning less than 48 hours after order. Brilliant service. Thank you so much. (Shirt is great too!) Will be ordering again from you and will recommend you to everyone."

K. Parker

2017-11-21T11:09:09+01:00

K. Parker

"Just wanted to say that my shirt arrived this morning less than 48 hours after order. Brilliant service. Thank you so much. (Shirt is great too!) Will be ordering again from you and will recommend you to everyone."
"Just wanted to say a big thank you for the shirt I bought for my husband which arrived today. A perfect fit, great design, good quality fabric and stitching. Worth every penny!"

C. Booer

2017-11-21T11:21:56+01:00

C. Booer

"Just wanted to say a big thank you for the shirt I bought for my husband which arrived today. A perfect fit, great design, good quality fabric and stitching. Worth every penny!"
Thank you very much for your excellent customer service earlier. I am genuinely impressed and it's restored my faith in ecommerce (for today).

A. Davies

2017-11-21T12:17:13+01:00

A. Davies

Thank you very much for your excellent customer service earlier. I am genuinely impressed and it's restored my faith in ecommerce (for today).
"Wow!! Ordered the shirt on Wednesday lunchtime, and delivered the following day before lunch!! Less than 24 hours after ordering! It has already been 'shown off' in my local. Thanks for the brilliant service."

S. Bentham

2018-06-01T09:12:36+01:00

S. Bentham

"Wow!! Ordered the shirt on Wednesday lunchtime, and delivered the following day before lunch!! Less than 24 hours after ordering! It has already been 'shown off' in my local. Thanks for the brilliant service."
"Just got my new shirt, love it love it love it ! Amazing service and top quality item, worth the money ! Will order another one soon ! "

Edmund M.

2019-05-11T17:54:59+01:00

Edmund M.

"Just got my new shirt, love it love it love it ! Amazing service and top quality item, worth the money ! Will order another one soon ! "
"I would like to thank you for your extremely efficient customer service. Not only was the problem quickly rectified but getting a call to make sure everything was fine was really appreciated. I will definitely be shopping here again and would recommend the Hawaiian Shirt Shop."

G. Zaris

2017-11-21T11:26:46+01:00

G. Zaris

"I would like to thank you for your extremely efficient customer service. Not only was the problem quickly rectified but getting a call to make sure everything was fine was really appreciated. I will definitely be shopping here again and would recommend the Hawaiian Shirt Shop."
"Just received my shirts, and the quality is superb -- very pleasantly surprised! These might be the nicest Hawaiian shirts I've ever seen."

R. Emerson

2018-07-18T09:27:41+01:00

R. Emerson

"Just received my shirts, and the quality is superb -- very pleasantly surprised! These might be the nicest Hawaiian shirts I've ever seen."
"Guys thank you for the quick exchange, I'm so pleased with the shirt and the service. You put the big companies to shame! Great work and service."

A. Singh

2018-06-30T10:07:16+01:00

A. Singh

"Guys thank you for the quick exchange, I'm so pleased with the shirt and the service. You put the big companies to shame! Great work and service."
"I am so glad I went looking for this company, authentic designs, cut and material, well priced with superb service. These shirts are the REAL DEAL, delivered by return of post. Mahalo."

S. Caddick

2019-01-24T10:49:16+01:00

S. Caddick

"I am so glad I went looking for this company, authentic designs, cut and material, well priced with superb service. These shirts are the REAL DEAL, delivered by return of post. Mahalo."
"Thank you Team Hawaiian Shirt! You are such a great customer service minded company. It is nice to be treated well as a customer."

S. Dullay

2019-01-24T10:51:31+01:00

S. Dullay

"Thank you Team Hawaiian Shirt! You are such a great customer service minded company. It is nice to be treated well as a customer."
"Shirts received today, love them. May order a few more. Many thanks."

A. Mackie

2017-11-21T11:32:21+01:00

A. Mackie

"Shirts received today, love them. May order a few more. Many thanks."
"I have just purchased my third excellent shirt from you and eagerly awaiting its arrival. Your shirts are first class and similar to ones I purchased in Honolulu over thirty years ago. Keep up the good work guys I will be back for more."

P. Robinson

2018-06-25T15:18:24+01:00

P. Robinson

"I have just purchased my third excellent shirt from you and eagerly awaiting its arrival. Your shirts are first class and similar to ones I purchased in Honolulu over thirty years ago. Keep up the good work guys I will be back for more."
"Brilliant service!"

F. Ballantyne

2018-06-30T10:12:34+01:00

F. Ballantyne

"Brilliant service!"
"My Hawaiian Shirt has just arrived. I'm well pleased with the quality, price and service provided by HSS! Thank you Simon and staff!"

P. Owen

2017-11-21T12:16:02+01:00

P. Owen

"My Hawaiian Shirt has just arrived. I'm well pleased with the quality, price and service provided by HSS! Thank you Simon and staff!"
"My order placed at around 1400hrs yesterday, arrived this morning at around 1030hrs; efficiency or what? All is well in my Aloha shirt collection. Thanks for your first rate service and very nice apparel. I wish you further success."

P.K.S.

2018-06-20T13:51:19+01:00

P.K.S.

"My order placed at around 1400hrs yesterday, arrived this morning at around 1030hrs; efficiency or what? All is well in my Aloha shirt collection. Thanks for your first rate service and very nice apparel. I wish you further success."

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